Refund Policy

At 360Degrees Hospitality Service Solutions Pvt. Ltd., we strive to deliver high-quality products and exceptional service. Once an order is confirmed, we do not accept return or refund requests. However, in the following situations, we are committed to working with our customers to find a fair and amicable resolution.

  1. Damaged Products

If your product arrives damaged, we will gladly replace it. Please note the following conditions:

You must notify us within 2 days of delivery by emailing connect@trsnafoods.com.

Your email should include:

  1. Order number 
  2. Image of the invoice 
  3. One photo of the outer box 
  4. Two clear images of the damaged product 
  5. An unboxing video showing the damage  

In case of multiple items in a shipment, only the affected product will be eligible for replacement.

Replacements will be dispatched within 7 to 10 days.

Our team will respond to your email within 24–48 hours and provide full assistance.

  1. Missing Products

If any item is missing from your order, we will promptly resend it. Please follow these steps:

Notify us within 2 days of delivery via email at connect@trsnafoods.com.

Include the following in your email:

  1. Order number  
  2. Image of the invoice  
  3. One photo of the outer box  
  4. Two clear images of the opened box  
  5.  An unboxing video showing all items received  

Refunds will not be issued for missing items, but we will ensure prompt replacement.

Our team will respond within 24–48 hours and assist you throughout the process.

  1. Spoiled Products

If you believe a product has spoiled, we are happy to investigate and offer a fair solution. Please note:

Notify us within 2 days of delivery by emailing connect@trsnafoods.com.

Your email should include:

  1.  Order number  
  2.  Date of packaging or manufacture  
  3.  Clear images or video of the product  

Due to the natural and handcrafted nature of our products, variations in taste, texture, colour, or aroma are expected. These differences do not indicate spoilage and are not grounds for return.

We assure you that all products are made using the finest natural ingredients, with no compromise on quality or nutritional value.

Replacements will be issued after a thorough review and investigation.

Our team will respond within 24–48 hours and provide full support.